Privacy Policy

When you use this website or contact the clinic, Bespoke Functional Medicine may collect information you choose to provide, such as your name, phone number, email address, appointment request details, and general information about the reason for your inquiry.

If you become a patient or provide health-related information to the clinic, that information may include personal health information and will be handled with additional care in accordance with applicable privacy laws and clinical obligations.

The website may also collect limited technical information, such as browser type, device information, pages visited, referring pages, and general usage data.

Information may be used to respond to inquiries, schedule or coordinate appointments, provide clinic information, support care-related communication, improve the website, and maintain appropriate administrative records.

Health-related information is used only for appropriate clinic purposes, such as intake, clinical review, care coordination, record keeping, and communication with you or authorized providers where appropriate.

By contacting the clinic or providing information through available communication channels, you consent to the clinic using that information to respond to your request and provide appropriate next steps.

If the clinic sends commercial electronic messages, it will aim to do so with appropriate consent and unsubscribe options where required by Canadian anti-spam rules.

Bespoke Functional Medicine does not sell personal information.

Information may be shared with clinic staff, service providers, laboratories, pharmacies, health professionals, or other parties when reasonably required for clinic operations, care coordination, legal obligations, safety, billing, or with your consent.

Third-party service providers may process information on behalf of the clinic, such as website hosting, analytics, communication, booking, or map services.

This website may use basic analytics, hosting, embedded maps, fonts, or other third-party tools. These services may collect technical information according to their own privacy practices.

The map feature uses Google Maps. If you interact with the map or open directions, Google may process information according to Google's own privacy terms.

The clinic takes reasonable steps to protect personal information against unauthorized access, use, disclosure, loss, or misuse.

Information is retained only as long as reasonably necessary for clinic, legal, regulatory, administrative, or care-related purposes.

You may contact the clinic to request access to or correction of personal information held by the clinic, subject to applicable legal, professional, and clinical record obligations.

Requests involving personal health information may require identity verification and may be handled according to applicable Ontario health privacy requirements.

Please do not use this website for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency department.

Do not send highly sensitive health information through unsecured communication channels unless directed by the clinic.

This policy may be updated from time to time. The date above reflects the latest version posted on this website.